It’s interesting being in a position of having to manage people and to get them to perform at their best. Human behavior has become a fascinating subject to me over the years. For any new leader or manager or anyone in a position of having to get people to perform at a specific level I’m willing to wager that one of the first instincts you had or at some point had was to “whip” people into shape or those that didn’t perform. To demand action and hammer them or come down on th